PEAK DATE DEPOSIT REFUND POLICY: Thank you for making a boarding reservation at Original Bark. We look forward to spending time with your four-legged family! Below, you will find a detailed account of our peak date boarding cancellation and refund policy.
DEFINITION OF “PEAK DATE”: Any date within four (4) days of one of the following: New years day, Presidents Day, Spring Break (Oregon), Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas day. For Peak dates, we charge a $6 per night surcharge on top of our usual boarding rates.
MINIMUM STAY DURING PEAK DATES: For peak dates, we have a minimum stay requirement. The number of nights depends on which Original Bark location you choose. For Oleson road, the minimum stay is (2) nights, and for the Terwilliger location it is three (3) nights. While we would love to be able to entertain your pup for just one night, we are limited on space and have to prioritize and save space for those who are seeking long term care.
DEPOSITS: Deposits are required for all peak dates and for summer boarding reservations. The required deposit is 25% of your projected boarding total including any additional services requested (hikes, baths, kongs, etc). When making a boarding reservation either online or with one of our staff, you will be required to pay your deposit to hold the reservation.
DEPOSIT REFUND POLICY:
If you cancel a peak date boarding stay seven (7) or more days in advance of your reserved drop off date, you are entitled to a full refund of your deposit.
If you cancel a peak date boarding stay six (6) or fewer days in advance of your reserved drop off date, you will forfeit your deposit (extreme situations will be handled on a case by case basis).
If you cancel a summer boarding reservation three (3) or more days in advance of your reserved drop off date, you are entitled to a full refund of your deposit.
If you cancel a summer boarding reservation two (2) or fewer days in advance of your reserved drop off date, you will forfeit your deposit.
The reasoning behind this rule: We book up completely over the holidays. If you cancel with short notice, we won't have adequate time to fill your spot. We hope you understand. Extreme circumstances will be considered on a case-by-case basis.
LAST MINUTE CHANGES, OR PICKING UP EARLY DURING PEAK DATES: If you pick up earlier than your anticipated check-out date during a peak date boarding stay, you are still required to pay for the remaining nights of your reservation that fall on peak days.